BSB Holidays Refund and Cancellation Policy
Last Updated: September 2, 2026
At BSB Holidays, we understand that travel plans may sometimes need to be changed or cancelled. This Cancellation & Refund Policy explains the applicable cancellation and refund conditions for our domestic and international tour packages.
By making a booking with BSB Holidays, the customer acknowledges and agrees to the applicable cancellation and refund conditions.
1.Booking Confirmation Amount
Domestic Tours
A ₹5,000 Booking Confirmation Amount is required to initiate a domestic tour booking.
The booking confirmation amount is non-refundable once the booking process has been initiated, except where BSB Holidays specifically agrees otherwise or where a refund is required under applicable law.
International Tours
For international tours, the initial Booking Confirmation Amount will be ₹20,000 to ₹30,000 per person, depending on the destination, tour value, travel dates and arrangements involved.
The applicable amount will be communicated to the customer at the time of booking.
The initial booking confirmation amount is non-refundable once the booking process has been initiated, subject to the applicable cancellation conditions and any amounts recoverable from service providers.
2. Domestic Tour Cancellation.
If a customer cancels a confirmed domestic tour, the following cancellation charges will apply:
| Cancellation Timeframe | Cancellation Charges |
|---|---|
| 26 to 90 days before departure | Booking Confirmation Amount of ₹5,000 |
| 21 to 25 days before departure | 50% of total tour cost |
| 8 to 20 days before departure | 75% of total tour cost |
| 0 to 7 days before departure | 100% of total tour cost — No refund |
The cancellation charge will be deducted from the total amount paid by the customer.
Where the applicable cancellation charge is greater than the amount already paid, the customer may be required to pay the applicable outstanding cancellation amount, where applicable.
3. International Tour Cancellation
If a customer cancels a confirmed international tour, the following cancellation charges will apply:
| Cancellation Timeframe | Cancellation Charges |
|---|---|
| 61 days or more before departure | Initial Booking Confirmation Amount / Applicable Non-refundable Charges |
| 60 to 46 days before departure | 40% of total tour cost |
| 45 to 31 days before departure | 55% of total tour cost |
| 30 to 16 days before departure | 75% of total tour cost |
| 15 days or less before departure | 100% of total tour cost—no refund |
The cancellation charge will be deducted from the total amount paid by the customer.
4. Cancellation Request
All cancellation requests must be communicated to BSB Holidays by email or through another communication method accepted by BSB Holidays.
The date on which BSB Holidays receives the cancellation request will be considered the cancellation date.
A cancellation request made verbally by telephone or through WhatsApp may need to be confirmed in writing.
5. Refund Processing
Where a refund is applicable, BSB Holidays will calculate the refundable amount after deducting the applicable cancellation charges, non-refundable amounts, and any charges already incurred for the booking.
Refunds, where approved, will normally be processed through the original payment method or another method agreed with the customer.
The time taken for the refund to reach the customer’s account may depend on the payment provider or bank.
6. Flights
Where flights are included in a BSB Holidays tour package, flight cancellation and refund conditions are subject to the applicable airline fare rules and ticket conditions.
Airline tickets may be partially or fully non-refundable depending on the fare type and booking conditions.
Any airline cancellation charges, amendment fees, fare differences, taxes, or other applicable charges will be deducted from the refundable amount.
Where an airline cancels or changes a flight, BSB Holidays will make reasonable efforts to assist the customer with the available options.
7. Hotels and Accommodation
Hotel cancellation and refund conditions may vary depending on the hotel, room type, rate plan, booking date, and applicable hotel conditions.
Where a hotel imposes a cancellation or no-show charge, the applicable amount may be deducted from the customer’s refund.
Some hotel bookings may be fully non-refundable.
8 .Other Travel Services
Where a tour includes transportation, sightseeing, activities, transfers, permits, visa services, travel insurance, or other travel arrangements, the applicable cancellation and refund conditions may vary according to the service involved.
Any non-refundable amount or cancellation charge already incurred for such services may be deducted from the customer’s refund.
9 .Customer-Requested Changes
A request to change travel dates, accommodation, transportation, sightseeing, room category or other tour arrangements may be treated as a cancellation and rebooking where the change cannot be accommodated under the existing booking.
Additional charges may apply depending on availability and the applicable supplier conditions.
10. Cancellation by BSB Holidays
BSB Holidays aims to operate confirmed tours as planned.
However, in exceptional circumstances, BSB Holidays may need to modify, postpone, or cancel a tour due to circumstances beyond its reasonable control, operational requirements, safety considerations, government restrictions, supplier issues, or other unforeseen circumstances.
Where BSB Holidays cancels a tour, we will communicate the available options to the affected customer and make reasonable efforts to provide an appropriate alternative or applicable refund.
Any refund may be subject to amounts already paid to and recoverable from hotels, airlines, transportation providers, or other service providers.
11. Unforeseen Circumstances
Travel arrangements may sometimes be affected by circumstances beyond the reasonable control of BSB Holidays, including natural disasters, severe weather, pandemics, government restrictions, strikes, airline disruptions, airport closures, border restrictions, political situations, civil unrest, or other unforeseen events.
In such circumstances, BSB Holidays will make reasonable efforts to assist the customer and provide available alternatives.
Refunds, where applicable, will depend on the applicable booking conditions and amounts recoverable from the relevant service providers.
12. No-show and unused services
If a customer fails to arrive for a tour, hotel, transportation service, activity, or other confirmed arrangement without prior notice, the booking may be treated as a no-show.
No refund will normally be provided for unused services resulting from a customer’s no-show or late arrival, subject to the applicable supplier conditions.
No refund will normally be provided for services voluntarily unused by the customer after the tour has commenced.
13. Late Arrival or Early Departure
If a customer arrives late, leaves a tour early, or voluntarily misses any part of the confirmed itinerary, no refund will normally be provided for unused services.
Any additional costs resulting from such changes will be payable by the customer.
14. Refunds for Unused Services
No refund will normally be provided for meals, hotel nights, sightseeing, transportation, activities, or other services that the customer chooses not to use after the tour has commenced.
Where a service becomes unavailable due to circumstances beyond BSB Holidays’ control, BSB Holidays will make reasonable efforts to provide an alternative where possible.
15. Important Note Regarding Supplier Charges
BSB Holidays may arrange certain services through hotels, airlines, transportation providers, local operators, and other service providers as part of the tour package.
Where a supplier has already charged BSB Holidays a non-refundable amount or cancellation charge, that amount may be deducted from any refund payable to the customer.
The cancellation and refund conditions applicable to a particular booking will be communicated to the customer where they differ from the standard BSB Holidays policy.
16. Contact for Cancellation requests
For cancellation requests or refund-related questions, please contact:
BSB Holidays
Sanpada, Navi Mumbai, Maharashtra, India
Email: holidays@bsbholidays.com
Phone / WhatsApp: +91 9819929411
Please include your booking details when contacting us regarding a cancellation.
17. Policy Updates
BSB Holidays may update this Cancellation & Refund Policy from time to time.
The latest version published on this page will apply to bookings made after the effective date of the updated policy, subject to applicable law and the specific terms communicated at the time of booking.