Privacy Policy

Last Updated: September 2, 2026

BSB Holidays (“BSB Holidays”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how BSB Holidays collects, uses, stores and protects personal information when you visit www.bsbholidays.com, enquire about our tour packages, make a booking, make a payment, or communicate with us regarding your travel arrangements.

By using our website or providing information to BSB Holidays, you acknowledge that you have read and understood this Privacy Policy.

1. About BSB Holidays.

BSB Holidays is a proprietorship-based travel business operating from Sanpada, Navi Mumbai, Maharashtra, India.

We offer domestic and international tour packages and related travel arrangements to our customers.

Email: holidays@bsbholidays.com
Phone / WhatsApp: +91 9819929411
Website: www.bsbholidays.com

2. Information We Collect

Depending on the tour package or service you request, BSB Holidays may collect information such as:

• Full name

• Mobile number

• WhatsApp number

• Email address

• Number of travelers

• Travel dates

• Destination and tour preferences

• Traveller information required to arrange your tour

• Passport details were required for international travel arrangements

• Visa-related information, where applicable

• Hotel and room preferences

• Transportation requirements

• Special requests relevant to your travel arrangements

• Payment and transaction information necessary to identify or reconcile your payment

• Information submitted through inquiry and booking forms

• Other information voluntarily provided by you in connection with your travel arrangements

We aim to collect only information reasonably necessary to provide and manage the services requested by you.

3. How We Collect Information

We may collect information when you:

• Visit or browse our website

• Submit an enquiry

• Request information about one of our tour packages

• Submit a booking request

• Pay the initial booking confirmation amount

• Provide information through a booking or enquiry form

• Contact us by telephone, WhatsApp, or email

• Discuss your travel requirements with our team

• Provide traveler details for arranging your tour

• Communicate with us regarding an existing booking

4. How We Use Your Information

BSB Holidays may use your information to:

• Respond to your inquiries

• Contact you regarding your selected tour package

• Understand your travel requirements

• Prepare and provide quotations

• Prepare or modify itineraries

• Process and manage tour bookings

• Confirm traveller details

• Arrange accommodation, transportation, sightseeing, flights, and other services included in your selected package

• Process and verify payments

• Communicate payment requirements and booking status

• Provide booking confirmations and travel information

• Assist with visa-related requirements where applicable

• Provide customer support

• Communicate changes, cancellations, or other matters relating to your booking

• Maintain booking, accounting, and transaction records

• Improve our website, tour packages, and customer experience

• Prevent fraudulent or unauthorized transactions

• Comply with applicable legal, regulatory and accounting requirements

5. Information Shared for Providing Your Tour

BSB Holidays may need to share relevant traveller information with service providers engaged by us to fulfil the services included in your tour package.

Depending on your itinerary, these may include:

• Hotels and accommodation providers

• Airlines and airline booking/service providers

• Transportation providers

• Local sightseeing and activity providers

• Tour coordinators and local service providers

• Visa and documentation service providers, where applicable

• Travel insurance providers, where applicable

• Payment service providers

• Other service providers necessary to fulfil your selected tour package

We aim to share only the information reasonably necessary for the relevant service.

The customer purchases the tour package from BSB Holidays. Any hotels, flights, transportation, or other services arranged as part of the package are coordinated by BSB Holidays as part of the customer’s travel arrangements.

6. Payment Information

BSB Holidays may accept payments through the payment methods made available to customers, including online payment methods, UPI, and bank transfer.

Where payment is processed through a third-party payment service provider, the payment may be subject to that provider’s security and privacy practices.

BSB Holidays does not ask customers to provide confidential banking credentials such as

• UPI PIN

• ATM PIN

• Internet banking password

• Card PIN

• OTP

Customers should never share such confidential information with anyone claiming to represent BSB Holidays.

7. Booking and Traveller Information

When you book a tour with BSB Holidays, we may require additional information after the initial booking confirmation amount has been paid.

This information may be collected through telephone, WhatsApp, email, forms, or other communication methods.

Such information may be required to:

• Finalize your itinerary

• Confirm accommodation

• Arrange transportation

• Arrange flights where included or requested

• Process visa-related requirements

• Arrange sightseeing and activities

• Prepare travel documentation

• Complete other arrangements required for your tour

8. Cookies

Our website may use cookies and similar technologies to help the website operate properly and to understand how visitors use our website.

Cookies may be used for purposes such as

• Website functionality

• Remembering preferences

• Website security

• Website performance

• Analytics

• Improving user experience

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

For more information, please refer to our cookie policy.

9. Website Analytics and Security Service

BSB Holidays may use technology and third-party services for purposes such as

• Website analytics

• Website security

• Spam prevention

• Website performance

• Payment processing

• Communication

These services may process certain technical information such as IP addresses, browser information, device information, pages visited, and website interactions, depending on the service being used.

Such services are used to help BSB Holidays operate and secure its website and provide its services.

10. Communications with Customers

When you submit an inquiry or make a booking, BSB Holidays may contact you by:

• Telephone

• WhatsApp

• Email

• SMS or other available communication methods

Communications may relate to:

• Your enquiry

• Tour details

• Booking confirmation

• Traveler information

• Payment

• Itinerary

• Travel arrangements

• Changes or cancellations

• Customer support

Where permitted and where appropriate consent has been obtained, we may also communicate information about BSB Holidays offers, tours, or promotions.

You may request that promotional communications be stopped.

11. Protection of Personal Information

BSB Holidays takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted electronically.

12. Retention of Information

BSB Holidays may retain personal information for as long as reasonably necessary for:

• Managing and completing your booking

• Providing customer support

• Maintaining booking and transaction records

• Accounting and business records

• Handling disputes or complaints

• Meeting legal or regulatory requirements

• Protecting legitimate business interests

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and regulatory requirements.

13. Children’s Information

Our website and services are primarily intended for adults making travel arrangements.

Where information about a child or minor is required for a family or group tour, such information should be provided by a parent or legal guardian or with appropriate authorization.

14. Your Privacy Choices

Subject to applicable law, you may contact BSB Holidays to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Withdraw consent where processing is based on consent

• Request that promotional communications be stopped

Certain information may need to be retained where required for legal, accounting, contractual, or legitimate business purposes.

15. Changes to This Privacy Policy

BSB Holidays may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

16. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

BSB Holidays
Sanpada, Navi Mumbai, Maharashtra, India

Email: holidays@bsbholidays.com
Phone / WhatsApp: +91 9819929411

17. Acceptance

By using the BSB Holidays website, submitting an enquiry, providing traveller information, or making a booking, you acknowledge that you have read and understood this Privacy Policy.